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Returns Policy

Last updated: October 2026

Our promise

We want you to get the right part. If something is not right, tell us and we will sort it out.

Faulty, damaged or wrong parts

If your part arrives damaged, is faulty, or is not what you ordered, contact us within 7 days of receiving it with your order number and photos. We will replace it or refund you, and we cover the return shipping.

Changed your mind or ordered the wrong part

You can return a part within 14 days of receiving it if it is:

  • unused and not installed
  • in its original condition and packaging
  • not a special-order or made-to-order item

Please contact us first so we can give you a return approval. For change-of-mind returns, return shipping is paid by the customer.

Items we cannot take back

  • Parts that have been fitted or used
  • Special-order parts sourced for you on request
  • Electrical parts once installed or tested

Secondhand parts

Secondhand parts are sold as described. They can be returned under the same rules above if they are not as described.

Refunds

Approved refunds go back to your original payment method once we receive and check the returned part. Original shipping is refunded only when the return is due to our error or a faulty part.

Your rights

This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Need help?

Questions? Contact us and we will be happy to help.